We value your privacy and are committed to protecting the information you provide when browsing our website, submitting orders, making payments, and receiving customer service. This Privacy Policy explains how we collect, use, store, and protect your personal information.
- Information We Collect
When you browse our website, submit orders, or contact us, we may collect necessary information, including your name, email address, phone number, billing and shipping address, order information, and content you proactively provide when communicating with customer service. Sensitive payment information such as bank card details involved in the payment process is usually processed directly by third-party payment service providers; we do not proactively store complete bank card information.
- Use of Information
The information we collect is primarily used to confirm and process orders, arrange product delivery, provide customer service, process returns and refunds, send order-related notifications, maintain the website’s normal operation, and improve the shopping experience.
All orders are shipped from the United States. Orders are typically processed on the same day after confirmation, with an estimated shipping time of 0–1 day.
- Order and After-Sales Information
To process orders and provide after-sales service, we may store order numbers, purchase records, shipping information, and records of communication between customers and us. If a customer requests a return, we may need to use the relevant order information for identity and order verification.
Return requests are typically submitted within 30 days of receiving the goods. Once the refund conditions are met and the review process is complete, we usually process the refund within 3 days. Actual arrival time may vary depending on the bank, credit card institution, or payment service provider.
- Information Sharing
Where necessary to provide website services, we may provide necessary information to relevant third-party service providers, such as payment processors, logistics carriers, delivery service providers, website hosting and technology service providers, and customer support service providers.
For example, to complete product delivery, we may provide the logistics service provider with the recipient’s name, delivery address, and necessary contact information. We will not sell or rent customer personal information for commercial purposes unrelated to the order.
- Payment Information Security
The website may use third-party payment processing services to complete order payments. Payment institutions process payment information in accordance with their own privacy policies and applicable security standards. We will not request customers to provide complete bank card numbers, passwords, or security verification codes via email, SMS, or other insecure means.
- Cookies and Similar Technologies
This website may use cookies and similar technologies to maintain normal website operation, save shopping preferences, process shopping carts, analyze website usage, and improve website functionality. Some third-party services may use related technologies according to their own policies.
You can manage or delete cookies through your browser settings, but disabling some necessary cookies may affect the normal use of some website functions.
- Information Retention
We will retain relevant information for the period necessary to achieve order processing, after-sales service, financial records, legal compliance, dispute resolution, and other reasonable business purposes. Once information is no longer reasonably necessary to retain, we will take appropriate measures to delete, anonymize, or securely process it in accordance with applicable laws.
- Information Security
We take reasonable technical and management measures to protect customer information from unauthorized access, use, modification, disclosure, or loss. However, due to the inherent risks of internet and electronic data transmission, we cannot guarantee that information is absolutely secure under all circumstances.
- Clearance Sale Notice
Due to ongoing losses, the merchant has decided to conduct a clearance sale at a loss. During the clearance sale, some items may be sold at prices lower than originally planned, and inventory may be limited. Clearance sales do not alter our obligations to protect customer personal information, nor do we engage in the sale of customer personal information as a business practice.
- Children’s Privacy
This website provides shopping services to general consumers. We do not knowingly collect unnecessary personal information from children. If you believe that a minor has provided us with personal information without proper authorization, please contact us through the website’s customer service channels so that we can handle the matter in accordance with applicable laws.
- Privacy Policy Updates
We may update this Privacy Policy based on changes in business operations, website functionality, or applicable laws and regulations. The updated version will be published on the website. We recommend that you check this page regularly to understand the latest privacy protection measures.
- Contact Us
If you have any questions about this Privacy Policy, how personal information is collected and used, or data security, you can contact us through the customer service channels provided on the website. We will assist in handling your privacy-related requests to the extent reasonable.