We are committed to providing our customers with clear and convenient order fulfillment services. All orders are shipped from the United States and transported through professional logistics and delivery service providers. Once an order is confirmed and payment is completed, we typically process it on the same day and then arrange for the goods to enter the delivery process.
- Shipping Location
All orders are shipped from our warehouse within the United States. We will select the appropriate logistics channel based on order information, delivery address, package status, and actual delivery arrangements.
- Logistics and Delivery Partners
We may partner with professional third-party logistics and delivery companies, including carriers such as UPS, FedEx, and USPS. The specific logistics service provider used may be selected based on the delivery area, package size, delivery route, and actual operational status.
Third-party carriers are responsible for actual transportation and last-mile delivery; therefore, transportation may be affected by factors such as weather, traffic, holidays, and carrier operational schedules.
- Order Processing Time
After a customer places an order and successfully makes payment, we typically process the order on the same day, including order verification, goods preparation, packaging, and shipping arrangements.
If order information requires further confirmation, processing time may be adjusted appropriately based on actual circumstances.
- Shipping Time
After order shipment, the estimated shipping time is approximately 0–1 day. This is an estimated shipping time; actual arrival time may vary due to the logistics carrier, delivery route, weather, or other uncontrollable factors.
- Logistics Tracking
After order shipment, if the carrier provides logistics tracking services, we will provide relevant logistics information to the customer based on the actual situation. Customers can track the order’s delivery progress using the tracking information.
Please ensure that you fill in accurate and complete delivery address, name, postal code, and contact information when placing your order to avoid delivery issues due to incorrect information.
- Delivery Issues
If your order experiences abnormal delays, logistics information not updated for an extended period, package damage, or other delivery problems, please contact us promptly and provide your order number and relevant logistics information. We will assist you in contacting the logistics partner within reasonable limits.
- Returns and Refunds
If you need to return an item, you should generally submit a return request within 30 days of receiving the goods and follow the website’s refund policy and the return process provided by customer service.
Once the refund conditions are met and the review is completed, we typically process refunds within 3 days. Actual arrival time may vary depending on the processing speed of banks, credit card institutions, or third-party payment service providers.
- Clearance Sale Notice
Due to ongoing losses, we have decided to conduct a clearance sale. During the clearance period, some items may be sold at prices lower than the original planned selling price. Inventory is limited and will be sold on a first-come, first-served basis.
Clearance sales do not automatically cancel applicable consumer rights legally enjoyed by customers. Orders that meet the website’s return policy and applicable legal requirements can still be returned or refunded according to relevant regulations.
- Delivery Responsibility Notice
We will make reasonable efforts to process orders and arrange shipment promptly, but actual transportation is the responsibility of third-party logistics and delivery partners. For delivery delays caused by extreme weather, natural disasters, traffic disruptions, carrier operational adjustments, or other circumstances beyond reasonable control, we will assist customers in inquiries and handling to a reasonable extent.
- Policy Updates
We may update this transportation and delivery policy based on changes in logistics services, business operations, or applicable laws and regulations. The latest version will be published on the website. Customers are advised to check the relevant policies before placing an order.